Policies
At Empowering Beauty, we believe in fostering a safe and enjoyable environment for all our valued clients. Our policies are thoughtfully designed to uphold the highest standards of professionalism, confidentiality, and customer satisfaction. By adhering to these policies, we ensure exceptional service, ethical practices, and your well-being throughout your beauty and transformation journey.
1
Deposits
To secure your appointment, a deposit of at least 50% is required to be paid when booking online. If an appointment is booked in person or through the phone, this deposit must be paid within 48 hours of the booked appointment. This amount will go towards your overall service cost.
If no confirmation is given through a deposit, your appointment will be cancelled.
Deposits are non-refundable. If a booking needs to be rescheduled or cancelled outside the 48 hour period, the deposit will be put towards store credit for future services or products.
2
Cancellations
At least 48 hours' notice is required for cancellations or reschedules. Failure to provide this notice will result in the loss of your deposit.
Cancellations within 48hrs will incur a cancellation fee or a loss of session for memberships/ packages.
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​If you change your mind on the day of your appointment, the full price of the service confirmed 48 hours prior will still apply.
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We understand that life can get hectic, so please don’t hesitate to call us before your appointment, and we’ll do our best to accommodate you.
3
Deals and Discounts
Discount codes are only to be used on full priced services unless stated otherwise. Discounts are not valid on Packages, Memberships or already discounted services. For any further questions, reach out to one of our Beauty Therapists.
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Gift Vouchers can only be used on FULL PRICED SERVICES.
These cannot be used on products, special deals, memberships, injectables or cosmetic tattooing.
4
Packages
Packages are to be paid upfront. Afterpay and Zip Pay are available, as well as the option to bank transfer. Cancellations within 48 hours of the appointment and failure to arrive on time will mean a loss of session. Refunds not available for Memberships/Packages. Further discounts and vouchers cannot be used on the Package.
5
Late Arrivals
Please arrive 5-10 minutes before your scheduled appointment time to allow us to properly prepare you for your treatment. Failure to arrive on time may result in a shortened session. If you arrive 15 minutes past your appointment time, your session may be forfeited, and the deposit will be non-refundable.